Returns, Exchanges, Shipping & Delivery
New 7k Members may cancel their Membership for a full refund if cancellation and refund request is received by 7k within the time periods below:
- Within 3 business days of the date of purchase for residents of the United States, Mexico, and Singapore, (except Residents of Alaska have 5 business days, and residents of North Dakota age 65 and older have 15 business days);
- Within 5 business days of the date of purchase for residents of Australia, New Zealand, and Singapore;
- Within 10 calendar days of the date of purchase for residents of Canada;
- Within 14 calendar days of the date of delivery for residents of the United Kingdom or the European Union.
Full Refund within Statutory Rescission Period. Membership cancellations received within three (3) days of purchase (or within the applicable "rescission" or "cooling off" period provided by law) are eligible for a full refund of the Membership purchase price, less any bank fees, credit card charges and other transactional fees imposed by third-parties, which are non-refundable.
NOTE: 7k may incur actual cost for fees paid to third parties at the time a membership is purchased. Therefore, refunds for cancelled Memberships cannot be prorated. That is, cancellation of a Membership after the rescission period will not result in a partial or prorated refund.
Product Guarantee, Returns, and Exchanges
Product orders cancelled before shipment and before 7k incurs any unrecoverable transaction costs (usually within 6 hours of purchase) may be eligible for 100% refund.
Numismatic Coins: Members may exchange or return Numismatic coins purchased directly from 7k for a refund of the original purchase price, less a 10% restocking fee, if the exchange/return and refund request is received by 7k within 30 calendar days of the date of purchase. Numismatic coins must be returned in their original packaging and must be in resaleable condition. This product guarantee does not apply to jewelry and Bullion products.
Jewelry: Jewelry products are generally seasonal or special, limited time items that are non-refundable without a Return Merchandise Authorization (RMA). To request an RMA for jewelry products, contact 7k Customer Support at the contact information listed below. Jewelry returns require special handling and must be carefully repackaged. The 7k Member is responsible for the cost of return shipping and handling. Any return and refund authorization for jewelry products will be less shipping, handling and a 10% restocking fee.
Bullion: All sales of Bullion are non-refundable. However, 7k Members can offer Bullion to 7k for buy back at the then current market buy-back price ("Bullion Buy Back"). To request a Bullion Buy Back, contact and notify Customer Support at firstname.lastname@example.org for an RMA and instructions on the Bullion Buy Back process and how to ship the Bullion to 7k.
7k reserves the right to cancel or reject a Bullion Buy Back for any reason at any time during the transaction, up to finalization of the Bullion Buy Back process and payment to the seller.
Shipping the Bullion to 7k for a proposed Bullion Buy Back constitutes a proposal and offer to sell at the current market buy-back price. There is no contract or transaction unless all of the following conditions are met:
- 7k has received and is in possession of the Bullion
- 7k has inspected the Bullion to ascertain type, quality standards, and quantity of the Bullion received
- 7k has made an offer to buy back the Bullion
- The Member has accepted the 7k offer in writing.
All risk of loss in a Bullion Buy Back transaction is borne by the seller, until 7k takes physical custody and control of the Bullion that is the subject of the Bullion Buy Back proposal.
Contact 7k via email at email@example.com to provide 7k with a tracking number to confirm that the product is enroute. 7k Members are responsible for all costs related to shipping and insuring Bullion products while in transit to 7k. The Bullion Buy Back price will not be assigned to the RMA until it is received at 7k's Corporate Office.
Upon receipt of the RMA items, 7k will inspect and confirm quality, quantity, accuracy of the return, and 7k will then assign a current market buy back price. If approved, 7k will send payment within seven to ten business days as follows:
For RMAs of less than $5,000. USD:
- Check sent via priority mail (customer must pay the priority fee of $7.95 USD, which will be deducted);
- Check sent via first class mail ($5.00 USD fee); or
- Funds sent by ACH ($3.00 USD fee)
For RMAs of $5,000.00 USD or more include:
- Any method provided above; or
- Bank Wire (customer/Member will bear the priority fee of $25.00 USD, which will be deducted from the payment).
The offered Buy Back price is good for 48 hours and if accepted in writing by the Member, there is a binding contract and the Member shall have no right to cancel. If not accepted within 48 hours, the Member has rejected the offer and any future offer price is subject to change depending on the spot/market price. Any market gain on a Bullion Buy Back or Buy Back cancellation inures solely to the benefit of 7k.
Buy-Back Price is always less than current retail price. There is a likelihood of loss for a Bullion Buy Back processed for a recent purchase of Bullion, if the offered 7k buy-back price has not grown to be greater than the original retail purchase price.
If a member cancels or fails to timely accept the Buy Back, the customer/Member must pay 7k’s shipping charges for return of the Bullion. In addition, 7k may charge the Member a $35.00 USD cancellation fee plus any Market Loss incurred by 7k.
Shipping and Handling; Refund Methods
Shipping and Handling charges and return shipping costs incurred by the customer or Member are non-refundable.
Refunds will be made to the same form and method of payment used for the original purchase.
Only if the 7k merchandise was damaged during transit or is defective, the 7k Member may contact 7k Customer Support for a “call tag” that will provide return shipping back to 7k at no cost to the 7k Member.
To contact Customer Support to process a cancellation, refund, exchange or Buy Back:
• For US Associates: call (208) 314-2587 or email firstname.lastname@example.org
• For international markets: contact the local 7k Regional Office or email us at email@example.com.
Please check with or call credit/debit card company or financial institution to verify there is no hold on funds once the refund process has been completed by 7k.
IMPORTANT: No refund or replacement of any item(s) will be made if the conditions for return procedures are not met:
All items must be returned by the 7k Member who purchased it from 7k.
All returned items must have an RMA number which is obtained by contacting 7k’s Customer Support Department at firstname.lastname@example.org. This RMA number must be written on each returned package.
The return must be accompanied by:
• The original packing slip with the completed (and signed Consumer Return information, if applicable);
• The item(s) in its/their original packaging or container; and
• Proper shipping carton(s) and packing material(s) are to be used in packaging the item(s) being returned, and the best and most economical means of shipping is suggested.
• All returns must be shipped to 7k with pre-paid shipping. 7k does not accept shipping-collect packages.
The risk of loss in shipping for returned items shall be on the 7k Member.
If the returned items are not received by 7k’s Distribution Center, it is the responsibility of the 7k Member to trace the shipment.
Risk of Loss
7k Members are solely responsible for all risks related in returning merchandise to 7k, until 7k confirms receipt of such product(s). 7k is not responsible or liable for merchandise that is lost or damaged in transit, when being shipped to 7k.
7k reserves the right, at its sole discretion, to reject any return that does not comply with all the requirements outlined in this section.
Once 7k confirms receipt of all fees owed to 7k, 7k will release the Offeror of any liability for any breach of the Bullion Buyback Process and any resulting injury to 7k, and 7k shall solely retain the benefit of any Market Gain resulting from the order cancellation, with no responsibility to share any gain with the Offeror.
At the time of return shipment, 7k Member Support will determine and calculate any Market Loss or additional actual costs/expenses incurred by 7k in processing the Bullion Buy Back, which will be added to the cancellation fee and assessed against the Offeror's account.
The Offeror shall be obligated to pay to 7k such fees plus Market Loss (if any) and agrees to remit payment immediately (upon written notice) to 7k. 7k may offset and deduct any amounts owed to 7k against unpaid or future commissions, credits, or other amounts held by 7k for the Offeror. 7k may hold all future orders until such fees are paid in full.
If the Offeror defaults in its performance of payment, shipment, or any other assurance reasonably required by 7k, 7k may cancel the Bullion Buy Back order, and the Offeror shall bears full and sole responsibility to 7k for any market loss, plus the cancellation fee, and the Offeror shall further pay or reimburse 7k for all fees, costs, and expenses, including costs of collection or litigation.
Repeated Member Returns
If a Member returns multiple products, orders, or excessive dollar amounts (USD) (as determined by 7k) for a refund in any twelve (12) consecutive calendar month period, 7k reserves the right to process the requested refund(s) and cancel or terminate the 7k Membership and any associated 7k Associate account.
Special Return Circumstances
Notwithstanding the above, if a 7k Member made a purchase of $25.00 USD or more in a transaction in where a 7k Associate is physically present with the Member (an “Applicable Transaction”), the Member has 3 business days (5 for Alaska residents, and 15 for North Dakota residents age 65 and older) after the sale to cancel the order and receive a full refund of the purchase price, provided the product is returned to 7k in substantially as good condition as when delivered.
Re-Packaging, Re-labeling, or Tampering Prohibition. 7k customers and Members returning any product must not repackage, re-label or otherwise tamper with the products.